Exchange and Return Policy

At Yaswell, we are committed to customer satisfaction and providing a reliable shopping experience. If you have any concerns regarding your order, you can benefit from our return and exchange policy under the following terms:

Return

You may request a return within 7 days from the date of delivery, provided that:

• The product is in its original condition and unused
• The product is in its original, unopened packaging
• The purchase invoice or order number is provided

Exchange

You may request an exchange within 7 days from the date of delivery in the following cases:

• Receiving a damaged or defective product
• Receiving an incorrect product

Non-returnable and Non-exchangeable Cases

• Opened or used products
• Products damaged due to misuse
• Products purchased during special offers (unless defective)

Return & Exchange Process

• Submit your request by contacting customer service
• Your request will be reviewed and responded to shortly
• If approved, you will be guided to return the shipment
• A refund or replacement will be processed after receiving and inspecting the product

Shipping Fees

• The customer bears shipping fees in case of return without a valid reason
• In case of store error (wrong or defective product), Yaswell bears all costs

Refunds

Refunds are processed within 5–7 business days after receiving and inspecting the product, using the original payment method.

Contact

For any return or exchange request, please contact us through the official channels available on the website.